Looking to join the most innovative digital eCommerce team in the Middle East? Ounass is the region’s ultimate luxury destination, offering an exceptional selection of fashion, beauty, watches, homeware, and jewelry for discerning customers.

As a proudly homegrown platform, Ounass is driven by innovation and excellence, redefining the luxury eCommerce landscape. Based in Dubai, and part of the prestigious Al Tayer Group, our diverse team of 300+ professionals from over 40 nationalities works together to deliver an outstanding customer experience.

We are currently seeking a UAE National Sales and Customer Service Associate to join our growing Customer Service Team. If you are passionate about delivering exceptional customer experiences, thrive in a fast-paced digital environment, and have a keen interest in luxury eCommerce, we would love to hear from you!

What You’ll Be Doing:

• Customer Support Excellence: Handle customer inquiries via phone, email, chat, and social media, ensuring a premium and personalized shopping experience.
• Sales Assistance: Provide expert product recommendations, styling advice, and assistance with orders to enhance the customer journey.
• Order Management: Assist with processing orders, returns, and exchanges while ensuring timely follow-ups.
• Problem-Solving: Proactively resolve customer concerns and escalate issues when necessary to ensure customer satisfaction.
• Cross-Functional Collaboration: Work closely with internal teams, including logistics, buying, and digital operations, to optimize the customer experience.
• Brand Representation: Maintain the highest standards of professionalism and luxury service, embodying the Ounass brand values.

Why Join Ounass?

• Be part of an innovative team shaping the future of luxury eCommerce in the Middle East.
• Opportunities to grow and develop your career in a dynamic, fast-paced environment.
• Supportive culture that values collaboration and celebrates diversity.
• Exclusive perks, including competitive, tax-free salaries and attractive discounts across our brands.
• Flexible working options and wellness benefits designed for your well-being.

What We Look For:

• Experience in customer service, retail, or luxury sales (eCommerce experience is a plus!).
• Strong communication and interpersonal skills with a customer-first mindset.
• Passion for luxury fashion and lifestyle, with a deep understanding of premium brands.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Tech-savvy with experience using CRM systems, live chat tools, and eCommerce platforms.
• Fluency in English written and oral is a must