The voice of Ounass, and the first place our customers turn when it matters most.
Our Customer Care team sits within Operations and carries one of the most important responsibilities in the business: the human experience of being an Ounass customer. Fluent in both Arabic and English, the team serves a clientele across the GCC who expect the same standard of care from our people as they do from the platform itself.
The role is not purely reactive. Our Sales and Customer Care Associates are trained to understand the product, the customer and the moment, resolving queries, supporting purchase decisions and representing the Ounass standard in every interaction. It is a role that demands cultural fluency, commercial awareness and genuine care in equal measure.
What sets this team apart is the rigour behind it. Our Quality Assurance Specialists ensure that every conversation is held to the same high bar, reviewing, refining and raising the standard continuously. The result is a team that doesn't just respond, it continuously improves.
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