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Data and Growth Strategies · Dubai · Hybrid

UAE National Assistant CRM Analyst

If fashion is your passion, here is your opportunity to be working with the coolest digital e-commerce team in the Middle East, serving all your fashion needs in one place!

Ounass is your one stop destination for all things luxury making it The Definitive Home of Luxury. It’s our homegrown, local, e-commerce platform catering to the Middle Eastern customers across a realm of axes such as - Fashion consisting of Womenswear, Menswear & Kidswear, Beauty, Watches, Home & Jewelry.

At Ounass, we strongly believe that our culture is what brings us together and helps us succeed. We strive to be the leading luxury technology platform in the Middle East region, making sure we’re the first choice for our customers. We’re highly customer focus driven, ensuring that both our customers and employees are the core of the business. We’re recognized for our incredibly fast 2 hours delivery services within Dubai, while also providing a fabulous and dedicated Personal Shopping service for our VIP clientele.

We fall under the umbrella of a distinguished Al Tayer Group and are based in the ever happening and multi-cultural city of Dubai, United Arab Emirates. We currently are a growing family of 400 employees spread across the globe – UAE, United Kingdom, Turkey, Portugal, Ukraine and Sri Lanka. Ounass focuses and emphasizes on having a highly diverse and inclusive team consisting of 53 different nationalities, ensuring a strong cultural foothold. Our young, vibrant and growing team of 500 is extremely ambitious and is constantly innovating while growing the brand name and position together as a team.

We are seeking a talented UAE National Assistant CRM Analyst to join our team. The Assistant CRM Analyst will support the CRM team with day-to-day tasks across base management activities.

This role will help in preparing and setting up basic campaigns, coordinating owned channel communications, and assisting with data checks, reporting, and simple analysis. The role is entry-level and focused on learning CRM tools, processes, and best practices while supporting the wider team.

What you'll be doing?

  • Support the digital merchandising team with basic coordination for campaign planning.

  • Assist the data team by collecting performance numbers and helping prepare simple reports for targeted campaigns.

  • Support the setup of real-time and personalized rule-based marketing campaigns

  • Execute and monitor daily campaigns on inbound channels such as SMS, push notifications, in-app

  • messages, and email.

  • Provide general support to different internal stakeholders as needed.

  • Assist with pre- and post-campaign analysis by gathering data and preparing initial summaries.

  • Help monitor campaign performance and support ROI reporting with guidance from senior analysts.

  • Assist in creating simple audience segments and executing daily campaigns.

  • Shadow senior analysts throughout the full CRM journey,from brainstorming to reporting to learn tools and processes.

  • Develop a basic understanding of cross-channel marketing and customer experience (UX).

We are looking for…

  • You have 0-2 years of experience.

  • Bachelor’s degree or equivalent in CS, MIS, or Engineering

  • Basic understanding of data-driven platforms (university projects or internships are welcome).

  • Beginner-level Python knowledge (data cleaning or simple manipulation is a plus, not mandatory).

  • Awareness of A/B testing concepts.

  • Basic familiarity with HTML/CSS is a plus but not required.

  • Introductory SQL knowledge (ability to learn and grow).

  • Exposure to tools like Google Data Studio or similar dashboards is an advantage.

  • Strong interest in data analytics, CRM, and digital marketing.

  • Positive, proactive, and willing to learn.

  • Curiosity about new trends, tools, and data capabilities.

  • Strong attention to detail, with a responsible and questioning mindset.

What is in it for you!

  • The opportunity to shape the future of fashion with a dynamic & autonomous multinational team

  • Big potential for personal growth, training, and further development of skills

  • Attractive employee discounts across our brands

  • The latest technology tools

  • Non-stop learning

  • 365 days of loving what you do

Department
Data and Growth Strategies
Locations
Dubai
Remote status
Hybrid
Employment type
Full-time
Data and Growth Strategies · Dubai · Hybrid

UAE National Assistant CRM Analyst

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