As a Personal Shopping Assistant, you will play a pivotal role in supporting our Personal Shopping team, ensuring every client interaction is seamless, considered, and delivered to the highest standards.

Working closely with Personal Shoppers and the VIP Client Manager, you will contribute to creating exceptional experiences for our VIP clients—strengthening relationships, driving loyalty, and elevating the Maison journey.

What You’ll Be Doing

Delivering an exceptional VIP client experience

• Coordinating and managing Personal Shopping appointments to ensure a seamless end-to-end journey

• Supporting Personal Shoppers during client appointments, ensuring all preparations are executed flawlessly

• Building and nurturing relationships with VIP clients, delivering a personalised and attentive service

• Communicating with clients via phone and email on behalf of the Personal Shopping team, ensuring timely and professional follow-ups

Driving operational excellence behind the scenes

• Preparing merchandise, styling selections, and materials ahead of appointments in line with Maison standards

• Maintaining accurate and up-to-date client information across internal systems and tracking tools

• Coordinating product transfers, reservations, alterations, and special client requests

Ensuring seamless fulfilment and service

• Partnering closely with Logistics to ensure timely delivery of VIP client orders

• Managing returns and exchanges efficiently, ensuring a smooth and elevated client experience

• Proactively resolving client queries and escalating where required

Enabling a proactive, insight-led approach

• Supporting daily reporting (VIP insights, birthdays, flagged clients, follow-ups, escalations)

• Keeping the team informed on client preferences, requests, and upcoming opportunities

• Identifying opportunities to enhance the client experience through client insights

What We’re Looking For

• 2–4 years’ experience in retail sales or customer service, ideally within a luxury environment

• A strong client-first mindset with the ability to build meaningful relationships

• Highly organised with strong attention to detail and the ability to manage multiple priorities

• Proactive and solution-oriented, with a natural sense of ownership

• Strong Excel skills and confidence working with data and reporting

• Fluent in English and Arabic

What’s in It for You

• Be part of Maison team, where luxury retail meets personalised, high-touch experiences

• Work closely with VIP clients, gaining exposure to elite clienteling and styling journeys

• Collaborate with a passionate team that brings the Maison experience to life every day

• Grow your career within a dynamic and evolving luxury environment