Looking to join the most innovative digital eCommerce team in the Middle East? Ounass is the region's ultimate luxury destination, offering an exceptional range of fashion, beauty, watches, homeware, and jewelry for discerning customers.

As a proudly homegrown platform, Ounass is rooted in innovation and a passion for excellence. Our dynamic and inclusive culture drives us to be the Middle East's leading luxury technology platform. Based in Dubai, and as part of the prestigious Al Tayer Group, our diverse team of 300+ professionals from over 40 nationalities collaborates to redefine the future of luxury eCommerce.

We are currently seeking a Digital Operations Excellence Manager looking to thrive within our Operations team. If you are passionate, ambitious, and ready to be part of a fast-growing team, we’d love to hear from you!

The Digital Operations Excellence Manager will lead strategic initiatives to eliminate operational waste, improve SLAs, and enhance the luxury customer experience. He/She will leverage expertise in Six Sigma, automation, and robotics, drive cost-efficient process improvements that elevate service levels. He/She will be working closely with cross-functional teams, standardize workflows, develop training materials, and track financial and operational performance.

What you’ll be doing?.

• Leading strategic initiatives focused on eliminating operational waste, improving SLAs, and delivering luxury convenience through faster and more efficient service
• Providing process engineering expertise to internal teams, supporting in optimizing workflows and driving efficiency
• Identifying and prioritizing high-impact opportunities using data analysis, customer feedback, and key metrics to enhance operational processes
• Collaborating with cross-functional teams and senior leadership to align operational excellence initiatives with business objectives and customer expectations
• Driving the adoption of automation, robotics, and Six Sigma methodologies to scale operations and improve service levels
• Evaluating and implementing innovative tools and technologies to enhance fulfillment speed and accuracy
• Developing and optimizing workflows for offline pop-ups and physical processes, ensuring seamless integration with digital operations and maintaining high service standards
• Overseeing the execution of operational excellence projects, ensuring alignment with business goals and timely delivery of initiatives aimed at improving SLAs and customer experience
• Providing technical expertise in process engineering to streamline workflows and enhance operational efficiency across all business units
• Monitoring and analyzing operational performance metrics, identifying trends and opportunities for continuous improvement
• Developing and maintaining process documentation, SOPs, and training materials to standardize best practices and support operational scalability
• Collaborating with internal teams to design and implement automation and robotics solutions, optimizing fulfillment and physical operations
• Ensuring seamless execution of offline pop-ups by developing processes that integrate with digital operations and maintain luxury service standards
• Acting as the key point of contact for operational troubleshooting, resolving issues to minimize disruptions and improve efficiency
• Facilitating regular reviews of workflows and systems, proposing enhancements to improve cost efficiency and service levels
• Partnering with technology and product teams to implement tools and systems that support operational goals, ensuring scalability and innovation
• Guiding cross-functional teams by sharing expertise in process engineering and driving alignment on key operational excellence initiatives
• Acting as a subject-matter expert, supporting internal teams in adopting best practices and optimizing workflows
• Partnering with Training to ensure materials effectively support the implementation of new tools and processes
• Fostering a culture of continuous improvement through collaboration, effective communication, and knowledge sharing across departments
• Promoting data-driven decision-making and a customer-first approach to ensure operational activities align with business goals

Why Join Ounass?

• Be part of an innovative team shaping the future of luxury in the Middle East.
• Opportunities to grow and develop your career in a dynamic, fast-paced environment.
• Supportive culture that values collaboration and celebrates diversity.
• Exclusive perks, including competitive, tax-free salaries and attractive discounts across our brands.
• Flexible working options and wellness benefits designed for your well-being.

What We Look For:

• 6-8 years of experience in e-commerce operations, fulfillment, supply chain or process engineering
  
• 2-4 years of experience in e-commerce where automations and robotics used
• Exceptional communication and interpersonal skills to align and influence diverse teams across the organization
• Strong analytical skills with experience using tools like SQL, Tableau, or Power BI to track and enhance performance metrics
• Understanding the unique requirements of luxury fulfillment, including personalized service and high-value inventory handling
• Knowledge of fulfillment automation and robotics technologies to optimize operational performance
• Proficiency in applying Six Sigma and Lean tools to drive continuous improvement and operational efficiency
• Proven ability to eliminate waste, streamline workflows, and improve SLAs using process engineering principles
• Strong ability to manage and influence stakeholders across diverse teams
• Proactive and self-driven, with a focus on delivering measurable results
• High emotional intelligence and interpersonal skills for effective collaboration
• Exceptional problem-solving skills, with a structured and analytical approach
• Comfort with ambiguity and ability to simplify complex challenges