Role Overview

As the Middle East’s premier luxury e‑commerce destination, Ounass is committed to developing Emirati talent to play a central role in the future of luxury merchandising. The UAE National Merchandising Administration Assistant will provide essential administrative and operational support to the Merchandising team, learning core merchandising processes while contributing local insight and a strong service mindset.

This is an entry‑to‑mid level position designed for UAE Nationals who are organised, curious about retail operations, and eager to grow a career within a fast‑paced, high‑standards luxury environment. The role blends day‑to‑day administrative duties with cross‑functional coordination and basic data handling to ensure smooth merchandising execution across channels.

Key Responsibilities

Merchandising Administration

• Support the Merchandising team with daily administrative tasks including purchase order preparation, file management, and maintenance of merchandise records.

• Assist in updating product master data (descriptions, attributes, categories) in internal systems to ensure accuracy across the catalogue.

• Help manage pricing updates, promotions, and seasonal assortment changes under the guidance of Merchandisers.

• Prepare and distribute internal documentation such as product briefs, sample trackers, and margin reports as required.

Inventory & Sample Coordination

• Coordinate sample receipt, tagging, storage and return processes to support buying and content teams.

• Maintain clear inventory tracking and support stock reconciliation activities with the warehouse and operations teams.

• Liaise with suppliers, couriers and internal stakeholders to resolve sample or stock queries promptly.

Systems & Data Support

• Enter and maintain basic merchandising data within ERP, PIM and reporting tools, ensuring adherence to data quality standards.

• Run routine reports and extract simple datasets to assist Merchandisers with performance monitoring and inventory planning.

• Support the team with administrative tasks in Jira or other workflow platforms, tracking requests and following through to completion.

Cross‑functional Coordination

• Work closely with Buying, Trading, Creative and Operations to facilitate timely product launches and merchandising activities.

• Assist with scheduling meetings, preparing agendas and circulating meeting notes to ensure clear follow‑up on action points.

• Support quality assurance checks on product listings and creative assets to ensure consistency and brand compliance prior to publication.

Customer & Stakeholder Support

• Respond to routine internal and external enquiries related to product information, sample status or basic merchant requests, escalating as needed.

• Contribute to a customer‑first culture by ensuring internal stakeholders receive timely, accurate support from the Merchandising team.

• Capture and share local market feedback or trends observed through stakeholder interactions to inform merchandising thinking.

Performance & Reporting Assistance

• Compile simple performance summaries and assist with data visualisation tasks to help the team understand product and campaign outcomes.

• Maintain logs of merchandising activities, asset usage and campaign attributions to support accurate reporting.

• Support ad hoc tasks and analysis as directed by senior Merchandisers to surface operational improvements.

Qualifications & Experience

Education

• Bachelor’s degree or equivalent qualification in Business, Retail, Merchandising, Supply Chain, or a related discipline, or relevant practical experience.

Experience

• 0–2 years of experience in retail, merchandising, operations or administrative roles; internships and part‑time experience are valued.

Skills & Competencies

• Proficient with Microsoft Office (Excel, Word) and comfortable learning new merchandising or inventory systems.

• Good written and verbal communication skills in English; Arabic language skills are highly desirable.

• Strong organisational skills, attention to detail, and the ability to manage multiple tasks to meet deadlines.

• Numerically literate with the ability to compile and interpret simple datasets and reports.

• Collaborative mindset, responsive to stakeholder needs and able to take direction from senior colleagues.

• Proactive, adaptable, and comfortable working in a dynamic retail environment with evolving priorities.

Core Competencies

• Collaboration

• Customer Focus

• Instils Trust

• Agile Learning

• Managing Diversity

Nationalisation Commitment

Ounass is dedicated to supporting the UAE’s vision for Emirati talent development. This role offers a clear pathway for UAE Nationals to build merchandising expertise, receive structured mentorship and progress within a leading luxury e‑commerce business operating across the region and beyond.